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Privacy Policy
TRUE Collective, LLC. (“TRUE linkswear,”, “TRUE”, “our,” “us,” or “we”) respects your privacy. We created this Privacy Policy to let you know what information we collect when you access and use our Website, or create an account via the Website, and how we use it, as well as our information sharing and protection practices.

This Privacy Policy applies to:

• The website www.TRUElinkswear.com (the “Website”); and • Any email, text and other electronic communications you send to TRUE linkswear through the Website.

This Privacy Policy does not apply to:

• Information we collect through other websites, products or services we may offer; and • Information collected by third parties, which may have their own privacy policies.

Please read this Privacy Policy carefully and save it. If you do not agree with it, you should not access the Website. By using the Website or by submitting electronic communications to us through the Website, you consent to the practices prescribed in this Privacy Policy.

What information does TRUE Linkswear Collect?

Personal Information

When we refer to “Personal Information” in this Privacy Policy, we mean any information by which you may be personally identified or contacted, whether online or offline. When you purchase products through the Website or otherwise fill out any forms located on the Website, we may collect certain Personal Information from you, such as your first and last name, home or other physical address, email address, phone number, and credit card or other payment information. It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you may not be able to use certain features of the Website.

Technical Information

We may also collect and use technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Website (“Technical Information”). We may automatically collect Technical Information through cookies, flash cookies, web beacons and log files. The information we collect from these technologies may include your IP address, device ID, browser information and the page you request. TRUE linkswear does not consider this information to be Personal Information.

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional Text text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email textsupport@wunderkind.co.In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages.Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages.For more information about text messages, see our Terms and Conditions.

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TRUE Canada Returns Portal

Start your exchange or return here through our easy to use and convient returns portal within 30 days of receiving your order. Just have your order number and email address handy. Items must be in new/unworn conditon. A flat $15 CAD restocking fee will apply. TRUE will provide a one-time free exchange for size or color. If an item is returned worn, a $25 CAD fee will apply per our 30 Day Trial.

TRUE Canada Returns Portal: truelinkswear.ca/apps/returns

Still need help?

Monday – Friday, 8 AM – 4 PM PST

TRUE Canada Return Policy

Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund. A flat $15 CAD restocking fee will apply. TRUE will provide a one-time free exchange for size or color. If an item is returned worn, a $25 CAD fee will apply per our 30 Day Trial.

Start a Return or Exchange

To start a return or exchange visit our returns center at truelinkswear.ca/apps/returns.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

If you put your TRUEs to the test (wear them outside) and determine they are not ideal within the first 30 days, you can set up a one-time courtesy return at truelinkswear.ca/apps/returns. A $25 CAD fee will apply. You can utilize the 30 Day Trial once per calendar year.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Defect Warranty Policy

Mistakes happen and we’ll work quickly to resolve them. All of our products are warrantied to be free of defects for 90 days from the purchase date. Defective products will be repaired or replaced with an equivalent product at our sole discretion. If you feel something isn’t quite right with your TRUE's, send us an email with pictures and a brief description of the issue or chat with us during office hours.
We’ll need to verify your product falls within our warranty parameters, so please have your original proof of purchase and photo of item handy.

Waterproof Warranty Policy

Some TRUE's are warrantied to be waterproof for up to 2 years (from purchase date) depending on the model.

If at any time in that window your pair does not keep the elements away, we will replace them one (1) time with the same or equivalent pair. If no such equivalent pair is available, we will arrive at a solution in a fair and consistent manner. Store credit may be issued per your original purchase value if necessary.

Submit your claim by emailing us at the link below. Please provide an explanation of the issue, photo of the pair and proof of the original purchase handy. Without it, we cannot be certain your pair is eligible for warranty. Should your pair qualify, we may request you send them in to our warranty department for testing and follow up with our corrective action if applicable.

Warranties may be void if purchased secondhand, outside of TRUElinkswear.ca or authorized retail partners.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Where is my refund?

TRUE processes refunds within 5-10 business days of your return being received and inspected at our TRUE fulfillment center in Ontario. If you have any questions, please chat with or email us at the links below.

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Monday – Friday, 8 AM – 4 PM PST

Can I return my store order online?

If you purchased your TRUEs from one of our retail partners, please reach out to them directly to request a return or exchange as they processed your original order.

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Monday – Friday, 8 AM – 4 PM PST

Where is my order?

We’ll keep you updated via email through delivery. You’ll receive confirmation when you purchase and we’ll let you know when your order is on the move via a shipping confirmation.

From there, you’ll have tracking you can trace through one of our preferred shipping partners. We ship from Mississauga, Ontario.

If you create a store account as you checkout, you will be able to check your order status there as well.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Can I change or cancel my order?

Once your order has been placed, we are typically not able to change it as our team works fast. Please email our customer care team at the link below as soon as you need assistance and we will do our best to expedite a solution. Don’t worry though, we have you covered with our no hassle return or exchange program if a change could not be facilitated.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

TRUE Canada

All domestic Canada provinces and territories.

TRUE United States

We do ship to Canada from our main US site as well however duties and taxes will not be included in the shipping fees on purchases through truelinkswear.com.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Domestic

Free standard shipping for all orders over $150CAN. We offer a flat standard shipping fee of $15CAN for orders under $150. In a hurry? We don't blame you - just pay the difference and we'll get your TRUEs to you in 1-4 business days once they ship. ($30 per pair for Expedited and $50 per pair for Express).

Still need help?

Monday – Friday, 8 AM – 4 PM PST

How can I get a hold of TRUE?

You can reach us via email (info@truelinkswear.ca), or chat through the options below.

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Monday – Friday, 8 AM – 4 PM PST

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